VoIP stands for Voice Over Internet Protocol. It’s set apart from traditional, landline phones by using broadband internet to make phone calls. This type of technology has become increasingly popular over the years, especially for call centers. Why? Because VoIP phone systems offer call centers unique benefits that traditional phones do not.
Cheaper to Install and Operate
Traditional phone systems require transmission lines, equipment, phones, and calling rates. All of which will take a big chunk out of your wallet. VoIP phones, meanwhile, can use your existing internet structure. Plus, some VoIP systems can work even without a physical telephone. “Softphones” are downloaded onto your computer so that you can make phone calls without a traditional phone.
Efficient Call Distribution
Call centers are inundated with phone calls. A VoIP phone system can automatically route calls to the best agent based on the reason for the call. This ensures your customers get the help they need without having to jump through several hoops.
Customizable and Flexible
Each call center has its own unique needs and requirements. A phone system should reflect that. VoIP phones can be customized to fit your call center, offering options such as custom on-hold messages, multi-lingual service, self-serve menus, and more.
Call Reporting and Monitoring
In order to improve the efficiency and quality of your call center, you need to know what happens when your agents take a call. VoIP phone systems offer call reporting and monitoring services. These give you detailed reports focused on employee figures, including call times, availability, missed call percentages, and more. You can even record calls and listen to them at a later date.
Simple Scalability
Your phone system should grow with your business. If you find that your call center’s demands have outgrown your current set up, then you can adjust your VoIP phone system accordingly. Plus, business operations won’t be disturbed by any VoIP updates or changes.
At Coastal Contracting, we can help install a VoIP phone system for you. We can help you select the right VoIP phone system for: call center, office, doctor/lawyer office, defense contractor, restaurant, car dealership, or other type of business. Contact us today to learn how we can help with your VoIP phone system. We can bundle your business Internet Circuit and VoIP phones for even lower prices, call us today to discuss 757-414-9494.
